Refund policy

VEDEORA Return & Refund Policy

At VEDEORA, we strive to ensure that every order meets our quality standards. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is unused, unwashed, and unworn.

  • All original tags, labels, and packaging are intact.

  • The product is in its original condition.

  • A valid proof of purchase or order number is provided.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return unless they are defective or incorrect:

  • Products marked as Final Sale or Non-Returnable.

  • Gift cards or promotional items.

  • Products damaged due to misuse, improper care, or normal wear and tear.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by emailing hello.vedeora@gmail.com.

To help us resolve your request quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Once verified, we will arrange a replacement or issue a refund, as appropriate.

4. Return Process

To initiate a return:

  1. Email hello.vedeora@gmail.com with your order number and reason for the return.

  2. Wait for confirmation and return instructions from our support team.

  3. Securely pack the product in its original packaging.

  4. Ship the item as instructed.

Returns sent without prior approval may not be accepted.

5. Refunds

After we receive and inspect the returned product, we will notify you of the status of your refund.

If approved:

  • The refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

6. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, VEDEORA will bear the return shipping cost.

  • For returns due to a change of mind or incorrect size selection, return shipping charges may be the customer's responsibility unless otherwise stated.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible items may still be returned in accordance with this policy.

8. Exchanges

Exchanges are subject to product availability. If the requested item or size is unavailable, a refund may be issued instead.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: hello.vedeora@gmail.com

We aim to respond to all inquiries within 24–48 business hours.